How long does it take to set up Ruana?
Setting up Ruana typically takes less than 30-90 minutes. You’ll have your booking page, billing, and charting ready right away. We also offer step-by-step guides and video tutorials if you need help.
Do I need training to use Ruana?
No — Ruana is designed to be intuitive. But we also offer step-by-step guides and video tutorials if you need help.
What’s included in the free trial?
You get full access to all features for 14 days — including online booking, charting, billing, and reminders. No credit card required.
Can I customize forms and invoices?
Absolutely. You can create your own intake forms, SOAP note templates, and invoices.
How many team members can we have?
You can add unlimited team members (admin, practitioners, or support staff) depending on your plan.
Does Ruana print superbills?
Yes! Ruana allows you to generate and print superbills for your clients. These include all the necessary codes and details so patients can submit them to their insurance providers for reimbursement.
Does Ruana support EDI, clearinghouse submissions, or the CMS-1500 form?
Ruana does not currently support EDI, clearinghouse submissions, or the CMS-1500 insurance claim form. Instead, Ruana provides superbills and insurance-ready codes (ICD-10) that you can generate and share with patients or submit manually. This approach keeps billing simple and flexible while ensuring your invoices and documentation are compliant and professional. EDI, clearinghouse integrations, and CMS-1500 support are on our product roadmap for future releases.
Is Ruana HIPAA compliant?
Ruana is built to support HIPAA compliance for U.S. healthcare providers.
We use secure AWS infrastructure with encryption in transit and at rest, role-based access controls, and audit-friendly system architecture.
Healthcare providers remain responsible for configuring and using the system in accordance with applicable HIPAA requirements and safeguarding protected health information (PHI).
Do you provide a Business Associate Agreement (BAA)?
Yes. Ruana offers a Business Associate Agreement (BAA) to U.S. healthcare providers who require it under HIPAA.
The BAA defines the responsibilities of Ruana as a service provider and the healthcare practice as the covered entity with respect to safeguarding protected health information (PHI).
